Your job title: Store Attendant
Where you will work: Laundry Luv - 3315 Sherwood Way San Angelo, TX
Who’s the Leader: Store Manager
Who are we?
Laundry Luv is Texas’s premier laundromat with a focus on providing a safe, clean, spacious, and fun environment to do all your family and commercial laundry chores.
Laundry Luv values include: Security, Space, Simplicity, and Standards. Our “4 S’s” will ensure a pleasant and rewarding experience for our customers.
Laundry Luv will be Texas’s number one laundromat. Laundry Luv will be known as a destination where families can take care of their chores while having fun, studying, or relaxing. All of Laundry Luv’s clients will look forward to their next opportunity to visit.
Who are we looking for?
The Store Attendant is an individual who is very detail-oriented and highly sociable. He/She has a strong sense of urgency, but not at the expense of quality. This person draws energy from working with people and is optimistic and outgoing. The Store Attendant shows up to work on-time looking very clean and presentable. Store cleanliness will be his/her top priority. He/She will also engage customers in a helpful manner. Finally, the Store Attendant will execute routine maintenance on all machines and ensure they are fully operational.
What will you do?
These are the standards a well-above-average performer will maintain or exceed:
· Customers with larger bags of laundry and families should be met at the door with a laundry cart and assisted to the machine size that is best suited for that load size.
· Use the phase, “Let me help you”
· Every customer is to be offered help before they use any machine.
· New payment systems will be challenging for your customers. Make the process easy and fun for them. Show all customers how EASY and fast card payment laundry can be.
· Help and coach customers on how much soap, bleach and fabric softener they should use.
· The stainless-steel dryers are to be wiped down regularly with the special supplied stainless-steel cleaner.
· Every customer is to be thanked as they leave regardless of if you’re helping them or not.
· The parking lot is to be checked throughout the day to ensure that there is no debris.
· Attitude is everything - smile and get to know the customers.
· Pay extra attention to children.
· ASK your customers what they would like in the store to improve their experience. Take notes and share this feedback with your manager.
· TRY to remember your customer’s names. Everyone loves the sound of their own name and it builds customer loyalty. Greet them by name when they walk into the store.
· Ask customers to tell their friends and neighbors about the store.
Essential duties and responsibilities
- Keep the store clean, well lit, and secure.
- Keep the customers happy and always offer help.
- Maintain machines and notify leadership of issues immediately.
- Execute Store Attendant checklist.
Communications/Interactions
- Store Manager – daily
- Attendant Team – daily
Management Responsibilities
- Machine Technicians and any other contractors
Knowledge/Skills
- Basic commercial cleaning techniques
- Excellent at building rapport
- People-oriented
- Strong verbal communication skills
- Good organizational skills
- Learning-based
- Willing to learn scripts and dialogues
- High school graduate preferred
- Bilingual (English and Spanish) preferred
Compensation
$9 per hour
Laundry Luv was founded in 2019 with a mission to ensure that each customer who walks through our doors will enjoy their laundromat experience in every way.
We understand the importance of clean clothes, and we strive to make the laundry process as easy and stress-free as possible. Our state-of-the-art equipment and eco-friendly detergents ensure that your clothes are not only clean, but also safe for both you and the environment.
Laundry Luv is more than just a laundry service - we are a community-focused business dedicated to making a positive impact in the neighborhoods we serve. Our mission is to provide convenient and affordable laundry services while also giving back to the community through various outreach efforts.
One of our main initiatives is to support childhood literacy by building a children's play area and a reading center in every one of our stores. We bring in books each month to our stores and encourage each child to take a book (for free) back to their home. We are committed to supporting reading programs for children in our communities and partnering with local libraries.
In addition to our work with children's literacy, we also host monthly community events such as backpack and school supply giveaways, donations of turkey dinners at Thanksgiving, photos/gifts with Santa, breast cancer support and research fundraising, veteran support, and even Free Laundry Day events.
At Laundry Luv, we are passionate about making a difference in the lives of those around us. We are more than just a laundry service - we are a community partner committed to improving the lives of our customers and the neighborhoods we serve.
